Privacy Policy
Your privacy is important to ASKtoAI
Your privacy is important, and we have created this privacy policy to help you understand what data we collect and how we use it.
Your personal data refers to any information that can directly or indirectly identify you.
We ask you to read the information carefully so that you are aware of our processing of your personal data.
At the end of reading if you do not agree, avoid providing us with your information.
Who we are
ASKtoAI is a project by Alsafi srls, an innovative company that focuses on the development and implementation of solutions based on artificial intelligence.
When we say "we" or "the company", or "ASKtoAI" we mean Alsafi srls - Via Pietro Panarese 1, 72028 Torre Santa Susanna (BR), PI : 02716220740, REA: BR - 166541, the data controller.
ASKtoAI's commitment to personal data protection
What data do we collect?
Account, Profile and Contact Information: When you register for an account, create or modify your account, and use our services and websites, we collect various data about you and your company.
This information may include your full name, email address, postal address, phone number, billing information, profile information, and preferences. You may provide this information directly when interacting with our Services.
In some cases, another user may create an account for you by providing your personal information. If you are providing information about someone else, you must be authorized to act on their behalf and consent to the processing of their personal information in accordance with our Privacy Policy.
Content : ASKtoAI collects and stores the content you create, enter, submit, upload or display while using our Service or website, including any personal data you choose to include.
Other Data : ASKtoAI collects additional information that you submit when you participate in interactive features of our Service, surveys, contests, promotions, events, job applications, support requests, third-party social media communications, or other interactions with us. For example, information about problems with an ASKtoAI product may be submitted to our support team or shared in our public forums.
How do we use your data?
We use your data for various purposes related to our business, including:
Evaluation and verification of customers, suppliers and business partners
Completion and management of contracts, invoicing and communication services
Provide assistance upon request
Direct Marketing and Promotions
Security and protection of our interests and assets
Compliance with legal obligations and defense in litigation
Using APIs from external providers
ASKtoAI uses APIs provided by external partners such as OpenAI, Google and DeepL to improve the quality and effectiveness of our AI-based services.
By integrating these APIs, we are committed to providing you with an optimal user experience and greater accuracy when responding to your requests.
The AI industry is constantly evolving and changing. Therefore, we may update or modify the APIs, partners, or services we use to provide you with the best available solutions.
These changes may also affect the information we collect and how we process your personal data. If there are significant changes in our use of third-party APIs or how we process your personal data, we will update this privacy policy to keep you informed of our procedures and practices.
International data transfer
In the course of our operations, it may be necessary to transfer some personal data abroad to affiliated entities, business partners or other entities mentioned in this Privacy Policy, who are located in countries other than the one in which the data was originally collected. However, please note that we never provide your data directly to these entities.
To ensure that we adequately protect your personal data, we use services from foreign companies that offer APIs and secure systems, which allow us to maintain the security of your data without sending it directly abroad. In this way, we can ensure that your personal data remains protected and compliant with data protection laws and the provisions of this Privacy Policy.
Where international data transfers are necessary, we will always take appropriate measures, such as standard contractual clauses, to ensure compliance with applicable data protection laws, particularly if the transfer occurs to countries outside the European Economic Area (EEA).
To ensure an adequate level of protection of your personal data, ASKtoAI implements guarantees such as adherence to the Privacy Shield between the EU and the United States, standard contractual clauses approved by the European Commission or other appropriate measures provided by law.
If you would like further information on the safeguards we have implemented to protect your personal data during international transfer, please do not hesitate to contact us using the contact details provided in the “What are my rights?” section of this Privacy Policy.
Payment Management and Security
To ensure maximum protection in the management of sensitive payment data, ASKtoAI relies on Stripe, a world leader in online payment services.
In this way, we ensure that users' credit or debit card information is not stored in our systems, but is managed directly by Stripe through its robust and secure protocols.
This collaboration with Stripe allows us to offer a safe and reliable shopping experience, in full compliance with international regulations on the protection of personal and financial data.
Age requirements and protection of minors
As an online service provider, it is important to us to ensure the protection of minors.
However, we recognize that it can be difficult to determine if a user is under 13. To prevent access to users under the minimum age threshold, we have implemented two preventive measures.
First, we ask our users to provide a phone number for account verification. While this does not certify that the user is over 13, it allows us to perform a first filter and identify users who may violate our age requirements.
Secondly, after the free trial, a credit card is required to continue using the application, which allows us to verify the user's age.
Overall, these measures allow us to raise the level of protection for minors and ensure compliance with our age requirements.
What are my rights?
You have several rights regarding your data and its processing, including:
Access, correction and deletion of data
Restriction of processing
Data Portability
Opposition and revocation of consent
To lodge a complaint with the competent supervisory authority
If you have any questions about our Privacy Policy, account deletion or related matters, please feel free to contact us at privacy@alsafi.it .
Cancellation, modification and retention of data
If you would like to delete your account and remove all associated information, you can do so through your profile settings or by submitting a request to our support team at support@asktoai.com .
Please note that when you delete your account, all your personal data is deleted, except your email and phone number.
ASKtoAI may retain the email address and phone number associated with your account even after deletion, in order to prevent abuse of free software trials and to ensure continuity of service. This information will be retained only for such purposes and in accordance with applicable data protection laws.
Account Deletion Procedure
Log in to your ASKtoAI account.
Go to your profile settings.
In the "Account Deletion" section, click "Delete Account".
Follow the on-screen instructions to confirm the deletion and removal of data associated with your account.
If you choose to submit an account deletion request via email, our support team will guide you through the cancellation process and inform you of any additional information required.
Protection against abuse of free trials
Retaining our users' email address and phone number after account deletion helps us prevent abuse of free trials of our software. This helps us maintain the integrity of our system and ensures that resources are available to all users who are eligible for the free trial offer.
If you have any questions about deleting your account or data retention, please feel free to contact us at support@asktoai.com .
Accuracy of AI responses
We strive to provide accurate and helpful answers through our artificial intelligence (AI) system. However, it is important to note that, like all AI technologies, our system may occasionally provide answers with errors or inaccuracies. We recommend that you carefully review AI-generated texts and verify information with other reliable sources if necessary.
ASKtoAI cannot be held responsible for any incorrect results or inaccuracies in the answers provided by the system. We recommend that users exercise critical judgment and caution when evaluating the information obtained through the use of our services and not rely solely on the answers provided by AI to make important decisions or to perform tasks that require high accuracy and completeness of information.
Data Security Recommendations
At ASktoAI, the privacy and security of our users' data is of paramount importance. We are committed to not using any data generated from the inputs or outputs of all our applications, including AI Chat, for any purpose.
AI Chat, a highly privacy-friendly application
The data generated by the user during interaction with the application are stored exclusively in browser cookies.
This approach ensures a high level of confidentiality and security for the end user, as the data generated is not accessible from outside the browser. Furthermore, the use of cookies ensures the continuity of the user experience, as the information is stored persistently even when the user closes the browser or returns to visit the application in a subsequent session.
However, we strongly recommend that you do not enter sensitive data into our applications, such as personal identification information, passwords, codes and financial details, in order to ensure maximum security of your personal data. The protection of your information always remains our main priority.
Applicable law and jurisdiction
In the event of any dispute, conflict or claim arising from the use of the ASKtoAI Services or the application, interpretation or execution of these policies, the parties undertake to seek an amicable solution.
If an amicable agreement cannot be reached, it is agreed that the competent court to resolve such disputes will be the Court of Brindisi, Italy.
If you have any questions about our Cookie Policy, Privacy Policy, account cancellation or related issues, please feel free to contact us at privacy@alsafi.it .
To exercise your rights
You can contact us using the following contact details:
Email: privacy@alsafi.it
Postal address: Via Angela Sala 38, 72028 Torre Santa Susanna (BR)
Last updated: January 15, 2025
