Privacy - ASKtoAI
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Your privacy is important to ASKtoAI

Your privacy is important, and we've created this privacy policy to help you understand what data we collect and how we use it. 

Your personal data is any information that can directly or indirectly identify you.

We ask you to read the information carefully in order to be aware of our treatment of your personal data. 

At the end of the reading if you do not agree, do not give us your information.

Who we are

ASKtoAI is a project by Alsafi srls, an innovative company that focuses on the development and implementation of solutions based on artificial intelligence.

When we say "we" or "the company", or "ASKtoAI" we are referring to Alsafi srls - Via Pietro Panarese 1, 72028 Torre Santa Susanna (BR), PI: 02716220740 , REA: BR - 166541, owner of the processing of personal data.

ASKtoAI Commitment to Personal Data Protection

What data do we collect?

Account, profile and contact information: During the registration of an instance, the creation or modification of your account and the use of our services and websites, we collect various data about you and your company. 

Such information may include your full name, email address, postal address, telephone number, billing information, profile information and preferences. You may provide this information directly while interacting with our Services.

In some cases, another user can create an account for you, providing your personal information. If you are providing data about someone else, you must be authorized to act on their behalf and consent to their personal data being processed in accordance with our Privacy Policy.

Content: ASKtoAI collects and stores content that you create, enter, submit, upload, or view while using our Service or website, including any personal information you choose to include.

Other Data: ASKtoAI collects additional information that you submit by participating in interactive features of our Service, surveys, contests, promotions, events, job applications, support requests, communications via third-party social media, or other interactions with us. For example, information about problems with an ASKtoAI product may be sent to our support team or shared in our public forums.

How do we use your data?

We use your data for various purposes related to our business, including:

  • Evaluation and monitoring of customers, suppliers and business partners

  • Conclude and manage contracts, billing and communication services

  • Provide assistance upon request

  • Direct marketing and promotions

  • Security and protection of our interests and assets

  • Fulfill legal obligations and defense in court

Use of APIs from external providers 

ASKtoAI uses APIs provided by external partners such as OpenAI, Google and DeepL to improve the quality and effectiveness of our AI-powered services. 

By integrating these APIs, we are committed to providing you with an optimal user experience and greater accuracy when responding to your requests.

There is constant progress and change in the artificial intelligence industry. Therefore, we may update or modify the APIs, partners or services used to offer you the best of available solutions. 

These changes may also affect the information we collect and how we handle personal data. In the event of significant changes in the use of third-party APIs or in the treatment of personal data, we will update the privacy policy to keep you informed about our procedures and practices.

Data transfer abroad

During our operations, it may be necessary to transfer some personal data overseas to affiliated entities, business partners or other entities mentioned in this Privacy Policy, who are located in countries other than where the data was originally collected. However, please note that we never provide your data directly to these entities.

To ensure that we adequately protect your personal data, we use the services of foreign companies that offer APIs and secure systems, which allow us to maintain the safety of your data without sending it directly abroad. In this way, we can ensure that your personal data remains protected and compliant with data protection laws and the provisions of this Privacy Policy.

Where international data transfers are required, we will always take appropriate steps, such as standard contractual clauses, to ensure compliance with applicable data protection laws, particularly if the transfer is to countries outside the European Economic Area (IF IT'S).

To ensure an adequate level of protection of your personal data, ASKtoAI implements guarantees such as adherence to the EU-US Privacy Shield, standard contractual clauses approved by the European Commission or other appropriate measures provided by law.

If you would like more information about the safeguards we have implemented to protect your personal data during international transfers, please do not hesitate to contact us using the contact details provided in the section "What are my rights?" of this Privacy Policy.

Management and Security in Payments

To ensure maximum protection in the management of sensitive payment data, ASKtoAI relies on Stripe, a world leader in online payment services. 

In this way, we ensure that users' credit or debit card information is not stored in our systems, but is managed directly by Stripe through its robust and secure protocols. 

This collaboration with Stripe allows us to offer a safe and reliable shopping experience, in full compliance with international regulations on the protection of personal and financial data.

Age requirements and child protection

As an online service provider, it is important for us to ensure the protection of minors. 

However, we recognize that it can be difficult to tell if a user is under the age of 13. To prevent access to users under the minimum age threshold, we have implemented two preventive measures. 

First, we ask our users to provide a phone number for account verification. While this does not certify that the user is over 13, it does allow us to carry out an initial filter and identify users who may be in breach of our age requirements. 

Secondly, after the free trial, a credit card is required to continue using the application, which allows us to verify the user's age. 

Collectively, these measures allow us to raise the level of protection of minors and ensure compliance with our age requirements.

What are my rights?

You have various rights in relation to your data and its processing, including:

  • Access, rectification and deletion of data

  • Limitation of processing

  • Data portability

  • Opposition and withdrawal of consent

  • Propose a complaint to the competent Supervisory Authority

If you have any questions about the Privacy Policy, account cancellation or related issues, please do not hesitate to contact us at [email protected] .

Cancellation, modification and retention of data

If you wish to cancel your account and remove all associated information, you can do so through your profile settings or by submitting a request to our support team at [email protected]

Please note that when you cancel your account, all your personal data is deleted, except for your email and phone number.

ASKtoAI may retain the email address and phone number associated with your account even after cancellation, in order to avoid abuse of free software trials and to ensure continuity of service. This information will only be kept for those purposes and in accordance with applicable data protection laws.

Account Cancellation

  1. Login to your ASKtoAI account.

  2. Go to your profile settings.

  3. In the "Account cancellation" section, click on "Cancel account".

  4. Follow the onscreen instructions to confirm the deletion and removal of data associated with your account.

If you choose to submit a request to cancel your account via email, our support team will guide you through the cancellation process and inform you of any additional information needed.

Protection against abuse of free trials

Keeping our users' email address and phone number after account cancellation helps us prevent abuse of our free software trials. This way, we maintain the integrity of our system and ensure that resources are available to all users who are eligible for the free trial offer.

If you have any questions about account deletion or data retention, feel free to contact us at [email protected] 

Correctness of AI responses

We are committed to providing accurate and helpful answers through our artificial intelligence (AI) based system. However, it is important to note that, like all AI technologies, our system may occasionally provide answers with errors or inaccuracies. We advise you to carefully review the AI-generated texts and verify the information with other reliable sources if necessary.

ASKtoAI cannot be held responsible for any incorrect results or inaccuracies in the answers provided by the system. We recommend users to exercise critical judgment and prudence in evaluating the information obtained through the use of our services and not to rely solely on the answers provided by the AI ​​to make important decisions or to carry out activities that require high accuracy and completeness of the information. information.

Data security recommendations

At ASktoAI, the privacy and data security of our users are of paramount importance. We promise not to use any data generated from the inputs or outputs of any of our applications, including AI Chat, for any purpose. 

AI Chat, a highly privacy friendly application i

The data generated by the user during interaction with the application is stored exclusively in browser cookies. 

This approach ensures a high level of confidentiality and security for the end user, as the data generated is not accessible from outside the browser. Furthermore, the use of cookies ensures continuity of the user experience, since the information is kept permanently even when the user closes the browser or returns to visit the application in a subsequent session.

However, we strongly recommend that you do not enter sensitive data in our applications, such as personal identification information, passwords, codes and financial details, in order to ensure maximum security of your personal data. The protection of your information always remains our top priority.

Applicable law and jurisdiction

In the event of disputes, conflicts or complaints arising from the use of the ASKtoAI Services or from the application, interpretation or execution of these policies, the parties undertake to seek an amicable solution. 

If it is not possible to reach an amicable agreement, it is agreed that the competent court to resolve such disputes will be the Court of Brindisi, Italy.

If you have any questions about the cookie policy, the privacy policy, account cancellation or related matters, please do not hesitate to contact us at [email protected] .

To exercise your rights, you can contact us using the following contact details:
Email: [email protected]
Postal address: Via Pietro Panarese 1/A, 72028 Torre Santa Susanna (BR)
Last update: 28/04/203